Spiceworks Cloud – Free Help Desk Software

Free Help Desk Software

Spiceworks cloud is a fully-loaded help desk that can manage whatever users throw your way. It starts tackling tickets in minutes and has an easy setup process. It also eliminates server procurement and installation hassles.

It has advanced features like custom ticket views, attributes and LDAP integration. It also has a large IT community and a knowledge base.

Easy to set up

Whether you need to quickly set up a ticketing system or want a full-featured tool, spiceworks cloud is easy to manage and use. It also supports the use of custom views and tickets, LDAP integration, and reports. It also has the ability to merge duplicate tickets. It can also track software and hardware inventory, as well as provide network status visualizers.

Spiceworks also includes a help desk and asset management tools. The help desk is free and can be installed on a server or hosted in the cloud. The asset management tool is an integrated part of the help desk and can be used to track software licenses, hardware devices, and contracts.

The cloud version of Spiceworks is a great option for small businesses and individuals who need a simple, free help desk. It also has features that aren’t available in the desktop version, such as a customizable dashboard and a user portal. Its reporting is a little clunky, but it works well as a ticketing system.

Easy to use

Spiceworks has a robust feature set that includes a help desk, network inventory, and support tools. The tool is used by millions of IT pros and thousands of technology brands. It also has mobile apps and a self-service portal. It is easy to use and customize.

You can easily create additional help desk users. Add the user’s e-mail address, first name, last name, password, role and hourly rate (if you want to keep track of ticket costs). Then choose whether this person will receive notifications and weekly summaries.

Click the arrow to the right of each option to view details. When you select a setting, a description of that feature is displayed. You can also click the “Save” button to complete the new user’s profile. If the user is an Admin or Manager, then they can see and edit all tickets and settings. But if they’re a tech, then only tickets where they are the creator or assignee are visible.

Easy to customize

You can customize spiceworks cloud to meet your specific requirements. For instance, you can set up a user portal to allow customers to submit tickets. It also has a customizable dashboard and ticket views. It can also be integrated with other IT management tools.

You also can create custom help desk reports using a variety of formats. You can export them as a comma-separated value (CSV), Javascript Object Notation (JSON), or Microsoft Excel Open XML Spreadsheet (XLSX). Additionally, you can filter the results of any report by selecting multiple attributes.

You can add separate teams in Spiceworks to restrict access to certain tickets. This feature is useful for IT professionals who work with clients that have different requirements and needs. It can also be used to prevent confusion when a single person is handling multiple issues. You can use the Tickets Anywhere commands to work on tickets from any device. This is an excellent feature for remote workers or those who travel extensively.

Easy to manage

While it doesn’t have a lot of extra features that other ticketing systems offer, it’s easy to manage and maintain. You can assign tasks to team members, monitor ticket statuses and track time spent on each ticket. It can also be accessed from mobile devices. The help desk is also a great resource for finding information on hardware or software.

The web-based version of Spiceworks can be set up in a few minutes and comes with a customizable user portal that allows users to submit tickets. It also offers a knowledge base with articles unique to each organization. You can even use Active Directory to authenticate end-users in the portal.

The Spiceworks community connects millions of IT professionals and thousands of tech brands. It’s the largest and most unique IT community of its kind. You can use the community’s free tools to support your network and find solutions for common IT problems. These include a free tool for managing inventory, a tool to help you understand your network, and an IT security scanner.

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