IT Management and Help Desk Tools for Efficient Workflow
Spiceworks Free Tools
Millions of IT pros use spiceworks to keep their jobs running smoothly. The free tool is a popular network management solution that helps IT professionals track devices, generate customizable reports, and manage inventory.
The IT help desk is reportedly easy to set up and customize, with an intuitive interface. It can also support multiple users and is accessible from mobile phones.
Network Monitoring
Whether it’s monitoring network devices or software, a good spiceworks free tool can help you keep your finger on the pulse of how well things are working. It can email you if a server or other hardware is down, or it can alert you to things like a printer that’s running low on toner.
The software can also help you get to the bottom of connectivity problems with a clear, color-coded display. The software is completely free, funded by unobtrusive ads that don’t get in the way of your work.
Another option is ManageEngine RMM Central, which calls itself a swiss army knife for sysadmins and offers a variety of tools to cover everything from mapping networks to tracking software installs to creating reports. It can even automatically highlight areas of concern so that issues are flagged as soon as they appear. This helps you to act quickly so that you can minimize or prevent the impact of a device outage.
Inventory Software
A dedicated inventory management application can provide a significant productivity boost. It combines past sales information with current customer shopping trends and demand forecasts to improve inventory accuracy, mitigate overselling issues and ensure that you are only ordering what is needed at any given time.
Using item numbers instead of long, descriptive descriptions when tracking inventory can help to eliminate mistakes that result from mistyped or misspelled names and words. Creating a consistent naming scheme also helps, as will keeping locations organized and clearly labeled.
The free Spiceworks IT help desk tool provides a level of functionality that should satisfy most IT pros, and it can be expanded with the use of add-ons and plug-ins that are created by the millions of Spiceworks users in the community. Its mobile app also offers a degree of flexibility for IT techs who are frequently in the field. The platform has an easy-to-use ticketing system and can be used to track hardware, software, network devices, and service contracts.
Help Desk
Designed for IT professionals, this help desk software provides a user portal to track IT issues and report on IT performance. It can also manage hardware and software inventory, support users with self-service and provide a knowledge base. This solution can be deployed in the cloud for a web-based help desk or on-premise for a server-based help desk. Millions of IT pros in the Spiceworks community can answer questions quickly, troubleshoot problems and share hard-won lessons learned.
With Spiceworks, IT teams get access to top-tier network monitoring software, an IT automation suite and a dedicated help desk for free. They can even monitor critical websites for availability, spotting slow network connections or overwhelmed applications before users complain. Mobile apps make it easy to check ticket status, comment on tickets and assign/reopen them from anywhere. The only complaint is that the app can be text-heavy and slow to push notifications on certain devices, but that’s to be expected from a free program.
Remote Support
Hundreds of IT help desks, MSPs, and outsourced IT teams use Zoho Assist for remote support. This free tool works on any Windows and Mac computers, connects securely over the internet with SSL and encryption, and requires no installation or firewall changes to start or join a session.
IT professionals can customize and brand their deployment with a unique URL, client app, and portal. They can also add additional software tools and third-party apps to meet their specific needs. Customizations include portal and support invitations, watermarks, survey options, detailed video logs, and more.
Jitbit offers a simple, easy-to-use help desk ticketing system that can be customized for your specific needs. It can be deployed quickly and is available anywhere with an internet connection. It has many features that make it a great alternative to Spiceworks. Some of its key features are support for multiple languages, an email integration, ticket tagging, and screen-sharing capabilities. It also has a mobile app that allows users to submit tickets and receive important ticket alerts.