Setting up your Spiceworks Helpdesk made easy

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Spiceworks Login – How to Set Up Your Spiceworks Helpdesk

Whether you’re using Spiceworks to manage user requests, track ongoing projects, or inventory your network, the first thing you need to do is get it all set up. Fortunately, it’s easier than a reboot!

Once you have the account credentials, enter the machine name and port number where Spiceworks is installed. This will open the dashboard for Admin users or the user portal for Help Desk and reporting users.

Getting Started

There are 3 ways tickets get into Spiceworks: you and your end users can email them, submit them through a portal, or they can be automatically submitted via Spiceworks inventory. To make sure you can view all the tickets in your help desk, it is important to set up the right permissions for your team.

You can find this in Settings – Help Desk – User Accounts. Enter their name, email address and role (e.g., admin, manager or tech). You can also assign an hourly rate if you want to keep track of ticket costs.

If you have a current admin or tech, click Delete next to their name. Be careful, however, as deleting an admin or tech will break their associations within the app (mostly ticket-related) and they’ll disappear like they never existed. Also, deleting the db and data folders from c:Program FilesSpiceworks will delete all of your backups. To re-create them, you’ll need to run a full backup of your database and db folders.

Knowledge Base

The Spiceworks community is a massive collection of IT pros and tech brands that help each other solve IT challenges. The platform has millions of users and provides a rich, free, fully-loaded help desk that’s available on your server or in the cloud. It also has a built-in purchase tool that can generate quotes and track hardware purchasing over time. It can even alert admins when a device is out of warranty or approaching the end of its life.

To create a new user, you must enter the first name and last name, e-mail address, password, company, and industry. You can also check the box to receive e-mail notifications from the platform. When you’re done, click the Save button. The software will now start installing the application components and setting up a database for use. This process can take up to 30 minutes depending on the computer’s hardware. During the install, you will be asked to select the port, read terms and conditions, and define a destination folder for the installation.

Ticketing

You can use ticket tracking software to make sure that all issues are addressed in a timely manner. This tool also helps you identify the type of issue that is occurring, which will allow you to better understand your business’s needs and address future problems.

Your end users can submit tickets in several ways. They can email you directly, or they can go through your user portal and fill out a form. You can customize the text displayed in your portal, including the success title, which appears after they’ve submitted a ticket. This can be a great opportunity to be sarcastic or professional, depending on the tone you set with your IT team.

You can also customize the names and roles of your help desk team members. The Admin role can’t be deleted, but you can edit the Owner and Manager roles to change their permissions. For example, you can make someone a CC’ed user or disable their ability to create reports or exports.

Reporting

The reporting services offered by Spiceworks can help you identify bigger IT trends and answer key questions. For example, reports can reveal who your top help desk techs are or how long it takes to resolve certain issues. They also provide a variety of data export options such as CSV, PDF, and XLS. These can be used in third-party software for further analysis.

To access the reporting features, click Reports in the navigation menu. Mouse over a report to see its details. If the report is marked public, anyone with reporting access can run it. To schedule a report, click the pencil icon and select an option from the drop-down list.

If you’re an existing Spiceworks customer, you can migrate your IT ticketing data to the cloud. However, the legacy desktop version is going EOL in about a month and won’t be updated. For this reason, many users are looking for alternatives. If you’re an advanced user, you can also use SQL to create your own reports.

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