IT Asset Management and Mobile Device Management Capabilities of Spiceworks

Spiceworks Managed Device Management

Spiceworks recently released its new version of the network management software with a centralized help desk and improved inventory scanning capabilities. It also includes mobile device management capabilities built on a subset of Fiberlink’s commercial MaaS360 management product at no additional cost.

In addition to these new features, the revamped help desk should make administrators look like heroes with a streamlined ticketing workflow. Improved inventory scanning and detailed software reports are welcome additions as well.

Help Desk

With Spiceworks, IT staff can help desk users troubleshoot hardware and software issues, create and manage a self-service portal and track ticket resolution times. It also lets them perform security commands, like wiping a device or resetting a passcode.

With a simple UI, it’s easy to use, and there’s no complicated setup or special hardware requirements. It supports all major proxies and firewalls, and it’s compatible with Windows, Linux and Mac OS.

The free cloud version of the software includes basic IT ticketing, IT contacts, an IT knowledge base and hardware and software inventory management. It also offers monitoring for IT assets, including Exchange and SQL Servers, disk space, and printer toner levels. An integrated extension center offers hundreds of additional user-created reports, too. It doesn’t offer real-time device monitoring, though, such as CPU or memory usage. And it’s ad-supported. But for most organizations, this is an acceptable tradeoff.

Asset Management

Known as IT asset management, this functionality provides teams with the ability to track IT assets like software and license contracts, hardware, and more. This information can then be used to assess IT expenditures and make more informed decisions. It’s important to note that there are other more advanced IT asset management solutions available, such as Paessler’s PRTG network monitor and Lansweeper, which offer a more robust set of features.

Spiceworks also has a mobile device management solution that allows users to remotely monitor and manage Android and iOS devices. Users can enroll their devices and receive a wealth of inventory data including purchase price and date, warranty information, MAC address, serial number, and more.

The software is free to use, but it comes with ads that can slow down the program and annoy users. There are more sophisticated, ad-free solutions on the market, such as SolarWinds and ManageEngine’s IT Service Desk and ITAM Suite.

Network Management

A free tool, Spiceworks relies on embedded advertising for revenue, but it is a great way to get a handle on network inventory and monitoring. A recent upgrade vastly improves device and activity scanning functions, allowing administrators to customize the scans they want to run.

This program also offers a central help desk module that brings organization to the service-related activities of an IT department. The system also offers reports on everything from helpdesk tickets to warranty information, and an integrated extension center that contains a volume of user-created plugins and scripts.

The latest version of Spiceworks includes mobile device management (MDM) capabilities based on Fiberlink’s MaaS360 commercial solution. This is a response to the ever-increasing trend of BYOD, which can present challenges in terms of maintaining control of corporate data on personal devices. This integration enables IT departments to manage the deployment of business applications and data, as well as security commands such as password reset and remote overtake for Android and iOS devices.

Reporting

Spiceworks is a free network management and help desk solution that helps businesses manage tickets, track IT incidents and support users. It also provides an IT knowledge base and team management dashboards to improve efficiency and performance. It also allows business owners to set up a self-service portal to assist customers with their queries.

The tool comes with an extensive list of built-in reports that can be accessed via the navigation menu. Administrators can also create custom SQL-based reports if they are proficient in using the query language.

The platform is easy to use and offers a number of handy tools to help IT pros get a better picture of their networks. For example, the platform includes cloud detection that can help IT pros understand what applications are being used by employees. It also lets IT pros set up and monitor device policies and remotely reset passcodes, install apps and manage storage and data thresholds.

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Spiceworks Agent: Free, customizable software for IT management and inventory tracking.

What is Spiceworks Agent?

Spiceworks is a free IT management platform that monetizes by connecting IT professionals with tech brands. Its features include inventory and contract management, IT service desk, and network monitoring.

After completing the agent installation, enter the central server FQDN, port number, and authorization key in the Settings – Inventory – Remote Sites & Agents – Manage Your Devices with Agents screen. You can also specify a tray icon and a Tray Click URL for end-users.

It is a software application

The agent application runs on each device, collecting hardware and software inventory. The application then reports this information to the central Spiceworks server. It also collects network status and visualizes the network’s health. Admins can use the tool to track devices, purchase history, and service contracts. It also provides tools for asset management and configuration management.

When installing the Spiceworks agent, you’ll need to configure a few settings. These include the Spiceworks server FQDN or IP address and HTTPS port, as well as the authorization code. You can also set up a custom tray icon for end users and the URL that the agent will connect to.

Another important setting is the connectivity check interval. This determines how often the agent checks to see if it can connect to the Spiceworks server. If the agent can’t connect, it will report this to the Spiceworks server. You can change this value in the Spiceworks administration console.

It is free

Unlike other IT help desk tools, Spiceworks does not require an annual subscription fee. Instead, it monetizes its IT management tools by connecting IT professionals with tech brands through advertising. This approach allows the company to offer its free IT help desk software and services to more companies.

To deploy the agent, simply drag the installer from your central installation to a remote device, install it, and configure it to call home. The agent will then upload its information directly to your Inventory. To do this, it needs to know the hostname or IP address of your Spiceworks Desktop host server. You can set this one time in Settings Remote Sites & Agents, under Remote Agent Settings.

Another popular Spiceworks alternative is ManageEngine, which offers an IT service desk tool with multiple robust features. It includes a mobile app, parallel chat sessions for support teams, and the ability to create comprehensive reports on SLA breaches and ITIL processes.

It is easy to use

The Spiceworks agent offers a clean and professional looking ticketing interface. It is easy to use and has a lot of functionality for IT teams. However, it does lack some advanced functionality. Compared to ManageEngine, which costs over a grand for its suite of IT management tools, Spiceworks is much more affordable.

Spiceworks has a built-in agentless scanner that can scan your remote computers and devices. You can also add IP ranges that you want to exclude from scanning. It is also possible to add accounts that Spiceworks will use to connect to devices on your network. This includes SNMP, SSH, and vPro accounts.

To install the agent remotely on Windows computers, create a network share with read-only access and copy the installer. You can then use a tool like Orca to generate an MSI for the agent. You can also deploy the agent using local Group Policy logon scripts to automatically install it on domain devices at user login.

It is customizable

The agent is customizable in several ways, including its settings, config options, and tray icon. For example, you can change the default icon to your company’s logo. The tray icon also displays what version of the agent is running. You can configure the agent to call home, which is especially important for MSPs that manage many devices. The agent uses the hostname or IP address (if static) of your central server, as well as an authorization code. This code is set in the Spiceworks inventory under Settings Remote Sites & Agents.

Spiceworks has a solid feature set that includes IT management tools such as device and software inventory, contracts, and remote support. However, it lacks some features found in other IT ticketing systems. If you want a more comprehensive tool, consider ManageEngine’s suite of IT tools, which is geared towards IT teams. This suite has a help desk and network monitoring capabilities. However, it may be too complex for smaller IT teams.

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Spiceworks Remote Support Tool: Free IT Management Tool Provider Adds Remote Support Capability

Spiceworks Remote Support Tool

Spiceworks, the free IT management tool provider, has added a remote support tool to its arsenal of free tools for IT pros. This tool, Zoho Assist, enables IT technicians to start remote support sessions with one click and requires no installation on the customer end.

The tool also offers basic performance metrics. This includes first response times, ticket churn and more.

Help desk

Help desk software can reduce the need for on-site support interactions, which can save a business money. It also allows for faster resolution times and improved customer satisfaction. However, it can be challenging to find the right tool for your needs. Compare real user reviews to make an informed decision.

The free system provides IT pros with help desk features such as ticketing, asset management, and network monitoring. Its inventory tool can scan multiple locations, which helps IT managers identify and locate hardware and software. It can also detect devices that are not connected to the network.

The help desk is available through a cloud service and can be accessed from any browser or mobile device. It has a clean interface and easy-to-use functionality, making it easy to use for IT professionals on the go. Users can also set up custom tickets and alerts. The system also provides MSPs with the ability to start remote control sessions directly from a ticket.

Asset management

In the same way that businesses do an inventory on pencils, Post-Its, and copy paper, IT teams should do a monthly network inventory. This helps them stay on top of servers, devices, and more. It also allows IT pros to catch problems before users even know they have a problem.

Several new features have been added to the Spiceworks Cloud Help Desk recently. These include improved task management and an enhanced knowledge base. In addition, administrators can now track a number of real-time metrics on their dashboard.

The cloud version of the IT asset management (ITAM) tool is a good choice for organizations that do not have an on-premise solution. The software can be deployed on both LAN and Internet connections, although a LAN connection will provide more reliability. Using a LAN connection will also reduce the amount of bandwidth required for the remote support session. Another benefit of a LAN-based solution is that it can work through firewalls, which may be a problem with an Internet-based one.

Network monitoring

There are several network monitoring tools that can help you keep an eye on your IT infrastructure. They can alert you when critical devices are down or performance isn’t acceptable. They can also identify issues like network congestion, overflow, and unauthorized users.

The best network monitoring tool will give you a real-time graphical view of your networks and server performance. It should also be compatible with a broad range of IT infrastructure components. It should also provide intelligent data visualizations to allow at-a-glance understanding.

For example, SolarWinds Network Performance Monitor combines Windows and Linux performance monitoring with asset management tools. It can monitor third-party applications and is easy to use. It will also alert you to any hardware and software problems. Its monitoring templates can help you resolve issues quickly. It can also identify issues in your IT infrastructure and link them to specific physical and virtual hardware. It can even provide a unified view of thousands of devices and interfaces across your IT infrastructure.

Security

Using the free Spiceworks remote support tool, you can remotely connect to any number of computers and servers without installing any software. It works well with proxies and firewalls and is protected by industry-standard security. It also has a number of other tools, including an IP scanner, network status visualizer, and contract management.

The software is designed to help users manage technology assets and troubleshoot problems without disturbing end users. The tool allows users to communicate with remote customers through voice, video, and text chat. In addition, it allows administrators to access a remote computer from their mobile device.

Tech evangelists gather at SpiceWorks’ annual developer, customer, partner, and related tech-practitioner conference in the Texan city of Austin for SpiceWorld. The event gets its name from the 1990s girl power pop band of the same name, which had a hit with their album Spiceworld. It is a great way to get the latest in IT news and learn about new technologies.

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